This notice explains how the StayMeld website handles demo enquiries and your language preference. Conversations handled through a customer account are covered by that business’s service agreement and data processing terms.
Who is responsible
Dragan Petrovic, trading as StayMeld, is responsible for this website. For questions about this notice or a request concerning your personal data, email dragan@staymeld.com. StayMeld handles enquiries sent to this address and is responsible for the website activities described below.
When a hotel or online store uses StayMeld for customer conversations, that business generally decides why and how the conversation data is processed. StayMeld processes that data on the business’s instructions under a separate agreement. For questions about a specific conversation, contact the hotel or store concerned first.
Information we receive
- Information in a demo enquiry: name, work email, business name, optional website, preferred contact method, optional phone number and any message you choose to include.
- Your email address and message content when you write to us directly or send the email draft created by the demo form.
- Technical information that may appear in hosting and security logs, such as IP address, browser type, request time and visited page.
- Your selected language in a functional cookie named staymeld_locale.
How the demo form works
Submitting the form opens a draft in your email application. The website does not send the form to a StayMeld server. We receive the details only if you review and send the email. Please do not include guest or customer records, payment details or other sensitive information in a demo request.
Purposes and legal grounds
We use enquiries to answer questions, arrange demonstrations and discuss a potential business relationship. This may be necessary to take steps you request before a contract or based on our legitimate interest in responding to business enquiries. We use technical information to operate and protect the website on the basis of our legitimate interest in security and reliability. We store your chosen language so the site can remember a preference you requested. We may retain information where necessary to meet legal duties or establish, exercise or defend legal claims.
Recipients and international access
Relevant team members and providers of website hosting and business email may access information only as needed for these purposes. We do not sell enquiry data. If a provider processes personal data outside the country in which you are located, we will use a transfer mechanism required by applicable law. You can ask us for information about the relevant providers and safeguards.
How long we keep data
We keep enquiry correspondence while responding and for a reasonable follow-up period, then for any period needed for legal obligations or claims. Technical logs are kept only as long as needed for security and operation under the hosting provider’s settings. The language cookie expires one year after your last selection; you can remove it sooner in your browser.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction or portability of your data, object to processing based on legitimate interests, or withdraw consent where consent is used. Email dragan@staymeld.com to make a request. You may also complain to the competent data protection authority.
Cookies, security and updates
The website currently uses the staymeld_locale cookie to remember your language choice. The current website code does not add analytics or advertising cookies. We will update this notice and provide any required choices before adding non-essential tracking.
We take proportionate steps to protect information. We may update this notice when the website or its providers change; the date above shows the latest version.
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