1. Parties and authority

The StayMeld contracting entity and registered details will be inserted before these Terms are published. A person connecting a hotel account confirms that they are authorised to act for that hotel and to grant the requested permissions.

2. The service

StayMeld connects supported hotel messaging channels with hotel information, automation and selected booking or operational systems. Features, supported channels and integrations depend on the agreed plan, technical availability and third-party approval.

3. Account connection and permissions

The hotel is responsible for maintaining valid Meta business accounts, providing accurate configuration and granting only the permissions needed for the service. It must promptly revoke access and notify StayMeld if access is no longer authorised or credentials may be compromised.

4. Hotel responsibilities

• Provide accurate hotel, policy, availability and booking information.
• Maintain a lawful basis and appropriate notices for guest-message processing.
• Review automation settings and provide human support for sensitive or unresolved matters.
• Use the service lawfully and comply with Meta and other connected-platform terms.
• Avoid submitting unnecessary sensitive data and do not use the service for illegal, deceptive or harmful content.

5. Automated responses

Automated responses may be incomplete, delayed or incorrect. The hotel remains responsible for its published rates, availability, policies, confirmations and commitments to guests. StayMeld should not be used for emergencies or decisions producing legal or similarly significant effects.

6. Third-party services

Meta products, booking systems and other integrations are provided by third parties under their own terms. StayMeld does not control their availability, review decisions, API changes or suspension of access and is not responsible for failures caused by those services.

7. Fees and payment

Fees, taxes, billing periods, usage limits and payment terms will be stated in the applicable order form or service agreement. No paid service begins solely because a visitor uses this marketing website.

8. Intellectual property and feedback

StayMeld and its licensors retain rights in the service, software and branding. The hotel retains rights in its data and materials and grants StayMeld the limited rights needed to provide the service. Feedback may be used to improve the service without identifying confidential hotel or guest data.

9. Confidentiality and data protection

Each party must protect the other party’s confidential information. Guest personal data will be processed under the applicable data processing agreement, which will define security, subprocessors, international transfers, incident handling, assistance and deletion or return of data.

10. Availability and changes

StayMeld may maintain, update or modify the service and may suspend access where necessary for security, legal compliance, non-payment or prevention of harm. Any service levels and support commitments must be stated in the applicable agreement.

11. Warranties and liability

The final warranty disclaimers, liability cap, exclusions and mandatory-law carve-outs must be completed for the governing jurisdiction and commercial model before these Terms are used in a customer contract. Nothing in these Terms will exclude liability that cannot lawfully be excluded.

12. Termination

Either party may terminate as provided in the applicable agreement. On termination, the hotel must stop using the service and applicable access will be revoked. Hotel data will be returned or deleted according to the data processing agreement and legal retention duties.

13. Governing law, changes and contact

The governing law, courts and any dispute-resolution process must be inserted after the contracting entity is confirmed. Updated Terms will apply prospectively, with notice of material changes where required. Questions may be sent to hello@staymeld.com.