Turn guest conversations into direct bookings.
StayMeld connects Instagram, WhatsApp and Messenger with AI and your hotel systems—so guests get useful answers and a clearer path to booking directly.
StayMeld Demo
WhatsApp · OnlineStayMeld Demo
Messenger · OnlineStayMeld Demo
Instagram · OnlineGuests are already asking. The booking journey should not stop in the inbox.
Every message can be the start of a stay. But scattered channels and manual checks make even simple questions slower than they need to be.
Questions arrive everywhere
Rooms, prices, parking and policies come through multiple messaging channels.
Teams repeat the same work
Reception and reservation teams answer common questions throughout the day.
Availability lives elsewhere
Staff often switch systems before they can give the guest a useful answer.
Interest loses momentum
Slow replies and extra steps add friction before the guest reaches the booking page.
One connected path from message to useful answer.
StayMeld brings guest intent, hotel information and booking connectivity into the same conversation.
Guest sends a message
A question arrives through Instagram, WhatsApp or Messenger.
StayMeld understands the request
AI identifies the intent and relevant details such as dates and guest count.
Connected systems are checked
When configured, StayMeld queries hotel information, availability or booking systems.
The guest gets a useful answer
The conversation continues with helpful information and a path to book directly.
From “Is there a room?” to options worth exploring.
Give guests a helpful next step without making them start their search again somewhere else.
StayMeld Demo Hotel
Instagram · Illustrative exampleDo you have a double room for 2 adults from 18 to 20 October?
Yes. There are available options for those dates. Would you like to see rooms and prices?
Yes, please.
Here are two example options from the connected booking flow.
Standard Double Room
1 double bed · Breakfast availableExample rate €145 / night
Superior Double Room
City view · Breakfast includedExample rate €178 / night
One guest experience across the channels they already use.
Bring conversations into a consistent hotel-led experience while keeping the channel familiar to the guest.
Turn social discovery and direct messages into useful hotel conversations.
Help guests get practical answers in a channel they use every day.
Messenger
Keep enquiries moving with consistent information and a clear next step.
Connect conversations with the systems behind the hotel.
StayMeld is designed to work beyond static FAQs by connecting messaging to the information and booking paths your team relies on.
Guest conversations
StayMeld
Booking engines · PMS / CRS
Connect StayMeld with booking systems such as PHOBS. Exact capabilities depend on the hotel setup and available integration method.
AI that works with your hotel data.
Useful automation starts with the right sources, clear instructions and a safe route back to your team.
Hotel-specific knowledge
Use information about your rooms, amenities, policies and services.
Structured booking data
Bring in availability and rates where a suitable connection is configured.
Configurable instructions
Shape tone, priorities and the way common requests should be handled.
Multilingual replies
Support guests across languages while keeping information consistent.
Human handoff
Move complex or sensitive conversations to hotel staff when needed.
Conversation context
Keep relevant details together so the guest does not have to repeat them.
Welcome guests in the language they choose.
International guests often begin with a simple message. StayMeld helps hotels respond consistently across languages without losing the context of the request.
Is breakfast included in the room rate?
La colazione è inclusa nella tariffa?
Da li je doručak uključen u cenu?
Automation when it helps. Humans when they matter.
StayMeld supports the hotel team—it does not have to replace the judgement and care that hospitality depends on.
Handle common questions automatically
Route complex or sensitive requests to staff
Keep the hotel team in control of the conversation
Handed to reception · context included
Make messaging a practical booking and service channel.
Reduce friction for guests and repetitive work for the team, without unsupported promises or opaque automation.
Respond faster
Reduce waiting time for common guest questions.
Reduce repetitive work
Automate enquiries your team handles every day.
Keep guests in the conversation
Avoid unnecessary channel switching during initial discovery.
Support direct bookings
Guide interested guests toward the hotel’s own booking path.
Help beyond reception hours
Provide useful automated responses while staff are unavailable.
Speak the guest’s language
Assist multilingual communication with consistent hotel information.
Built for hotels that want more from guest messaging.
A focused solution for teams that want to turn conversations into a real booking and guest-service channel.
Independent hotels
Give a lean team more capacity without losing the personal touch.
Boutique hotels
Carry a distinctive guest experience from discovery into the stay.
Resorts
Answer varied questions about rooms, services and the wider property.
Hotel groups
Create a more consistent messaging experience across properties.
See StayMeld with your hotel’s booking flow.
We will shape the demo around your website, current booking journey and the channels your guests use.
Booking system
Guest channels
Human when it matters
Questions hotel teams ask first.
Clear answers about what StayMeld is designed to do and how an initial setup can work.
StayMeld is hospitality software that connects guest messaging, AI and hotel systems to provide useful answers and support direct-booking journeys.
No. It can handle common questions and repetitive steps while handing complex or sensitive conversations to the hotel team.
The product direction includes Instagram, WhatsApp and Messenger. Exact channel availability depends on configuration and platform requirements.
When a suitable booking or inventory connection is configured, StayMeld can use availability information to help answer guest requests.
StayMeld is being designed to connect with booking systems such as PHOBS. Exact capabilities depend on the hotel setup and available integration method. Contact us to evaluate your booking flow.
StayMeld can guide guests to the hotel’s direct-booking path and present relevant links or options. The final flow depends on the connected booking system.
Yes. Multilingual guest communication is a core capability, with language coverage configured for the hotel’s needs.
The conversation can be handed to hotel staff with the relevant context, so the team remains in control.
Timing depends on the channels, hotel information and system connections involved. We assess the current setup during the demo and outline a realistic onboarding plan.
Yes. Independent and boutique hotels can use StayMeld to reduce repetitive work while preserving a personal guest experience.
Your next direct booking may start with a message.
Let’s map StayMeld to the way your guests ask, decide and book.
Request a demo