Guest communication, configured around your hotel.
Use StayMeld as an omnichannel inbox, a website chatbot, an AI-assisted workspace—or combine the modules that make sense for each property.
For independent hotels, boutique properties, hotel groups and hospitality management companies.
Omnibox
Use on its ownBring conversations from connected guest channels into one shared workspace for reception and reservations teams.
Website chatbot
Use on its ownGive website visitors a dedicated conversational way to find hotel information without adopting the Omnibox.
AI assistance
Add when usefulEnable automated help for selected channels, properties and schedules while your team keeps control.
Start with one module. Add another only when it solves a real operational need.
Choose the setup—not the bundle.
Every hotel operates differently. Start with one module, combine two, or use the complete workspace. AI is an option, not a requirement.
Omnibox only
Website chatbot only
Omnibox + AI assistance
Omnibox + chatbot + AI
Omnibox
Bring conversations from connected guest channels into one shared workspace for reception and reservations teams.
Website chatbot
Give website visitors a dedicated conversational way to find hotel information without adopting the Omnibox.
AI assistance
Enable automated help for selected channels, properties and schedules while your team keeps control.
Start with one module. Add another only when it solves a real operational need.
One place to see and manage guest conversations.
Give hotel staff a shared workspace for conversations from connected channels, with context kept together and clear team ownership. It works with or without AI.
Messenger
Booking.com
Guest conversations
Is parking available?
InstagramCan I arrive after 11 PM?
MessengerIs breakfast included?
WhatsAppTurn it on only where it earns its place.
AI assistance is an optional layer. Configure it for selected channels and schedules—or keep the workflow entirely human-managed.
Selected channels
Enable automated replies only on the guest channels where they help your team.
Answers with context
Use hotel information to help answer repetitive questions while staff retain oversight.
Advanced scheduling
Run AI continuously, during selected hours, on chosen weekdays or on selected days of the month.
Channel-specific rules
Give Instagram, WhatsApp or the website chatbot different behavior and conditional activation rules.
AI availability
Always active · 24/7
Selected hours · 18:00–08:00
Weekdays · Mon, Wed, Fri
Monthly rules · Selected dates
Your team always knows who owns the conversation.
Assign and manage conversations inside Omnibox. If AI assistance is enabled, it steps back as soon as a person takes over.
Manual takeover
When an employee takes a conversation, StayMeld can mark it as human-managed and pause automatic AI responses.
No overlapping replies
A clear ownership state helps prevent AI from interrupting or conflicting with a staff conversation.
Escalation and notifications
When AI cannot answer confidently, the conversation can be flagged and relevant staff notified in the app.
Reception team · AI paused
AIHuman attention requested
Keep useful hotel information in one dependable source.
Maintain property details and upload hotel documentation for your chatbot or optional AI assistance. Omnibox can be used without it.
One knowledge base per property
Keep policies, amenities and operating details separate for every hotel.
Documents and structured information
Combine uploaded documentation with maintained property information.
More reliable responses
Designed to provide accurate, property-specific answers based on your hotel’s knowledge.
Knowledge sources
Check-in and check-out policy
Parking and transfer information
Breakfast and facility hours
Amenities, services and FAQs
Based on Parking-policy.pdf · Updated property information
Central administration, property-level control.
Manage several hotels from one organization while giving every property its own modules, channels, conversations, configuration and assigned team.
Multi-property management
Move between hotels without mixing their operational context or guest communication.
Team access
Invite users and control which properties, actions and management functions they can access.
Independent configuration
Choose modules, channels and settings per property instead of applying one global setup.
Adriatic Hospitality Group
Harbour House · Split
Palazzo Verde · Trieste
Mountain Lodge · Kopaonik
Make guest communication easier to run—and easier to trust.
See how StayMeld can fit your channels, properties, knowledge and team workflows.
Focused product walkthrough
Your use cases and information sources
A realistic discussion of setup and availability